Talk to us: Service Automation for Growth-Stage Companies
SBC-Ai is a new LLC and subsidiary of SBC-Services. We bring decades of telecom service-order orchestration to mid-market and growth-stage companies — delivering the operational discipline that Fortune 500 firms spend seven figures on enterprise platforms to achieve, at a price the Inc. 5000 can actually budget.
If your business runs on requests, approvals, hand-offs, and follow-ups — we automate it. We use a modern, open automation stack to give you the same operational discipline the biggest companies in the world depend on, without the enterprise price tag or the year-long rollout.
For years, our parent company SBC-Services kept the gears of telecom service delivery turning — provisioning circuits, orchestrating service orders, coordinating between vendors, field crews, and customers at scale. That work demands one thing above all: workflows that never miss a step. SBC-Ai applies that same discipline to the workflows that run your company.
We map the requests, approvals, and hand-offs that run your business — then automate the path from intake to done. No more email chains, no more dropped balls, no more "who has it?"
We do all the system integration — connecting your current software solutions, including spreadsheets, into a single source of information. Your CRM, ticketing, billing, accounting, and the workbook on someone's desktop finally work as one.
We create AI Service Agents that you will continue to use to carry out your end-of-month closing, your ledger reconciliation, and your service scheduling — agents that read, route, respond, and resolve so your people focus on the work that matters.
The big players have seven-figure enterprise platforms and the consulting armies to run them. Everyone else has been left to glue spreadsheets together. We close that gap with a modern stack, a fixed scope, and a team that has run real service operations at scale.
Service-order orchestration is the hardest workflow problem there is — high volume, many parties, no margin for error. That's where we come from. The patterns translate directly.
We're not selling a million-dollar platform. We're selling outcomes — a working automation, deployed in weeks, that pays for itself in months. Enterprise capability without the enterprise overhead.
We build on open, widely-supported automation tools that you can own and operate. If we walked away tomorrow, your automation keeps running. That's how confident we are in the work.
Think of the five or ten things in your business that consume hours, span departments, and quietly cost you customers when they slip. Those are the things we're built for.
Customer emails and internal requests get captured, classified, routed to the right person, tracked to resolution, and reported on — automatically. The same operational discipline a Fortune 500 IT department runs on, packaged for a 50-to-5,000-person company.
Most service requests don't need a human — they need an answer. We deploy AI-powered self-service that handles password resets, order status, FAQ-level support, employee onboarding tasks, and the hundred other things that clog inboxes. Customers get instant answers. Your team gets their day back.
The big-platform players call it Asset Management and CMDB. We call it: a single place to see your tools, contracts, vendors, licenses, and the workflows tying them all together. Renewals stop sneaking up on you. Shadow IT comes into the light. You make spend decisions with real data.
We start with one workflow. We deploy it. You measure it. If it works, we keep going. If it doesn't, you've lost nothing but a conversation.